Package Logs
Package app logs when search, face recognition, pose search, OCR, background removal, startup, or other tasks fail, so support can diagnose the issue.
Assist Local Image Search Team2026-09-153 min read
Package app logs when search, face recognition, pose search, OCR, background removal, startup, or other tasks fail, so support can diagnose the issue.
Logs help diagnose problems that cannot be explained from the screen alone.
When to Package Logs
Package logs when:
- search tasks fail;
- face recognition, pose search, OCR, or background removal fails;
- the local service cannot connect;
- database operations report errors;
- update or startup behavior is abnormal.
Steps
- Open the Help menu.
- Choose Package Logs.
- Wait for the success message; the app locates the resulting ZIP in the system file manager.
- Send the generated log package to support together with a short description of the problem.
The ZIP name includes the generation time. The default location is Desktop under the user directory on Windows and Downloads on macOS; use the actual file located by the app. Packaging does not modify the database or automatically send this ZIP to support. If the app cannot open at all, tell support where startup stops instead.
Common Cases
- Include what you clicked before the error appeared.
- Include the approximate incident time, app version and error text. Package promptly after the problem rather than restarting repeatedly.
- If the issue involves a specific file, mention the file type and operation.
- Do not edit log files before sending them unless you need to remove sensitive paths or names.