Restore Access When Usage Time Runs Out

Before opening the search workspace, the app synchronizes and checks available usage time. If the applicable machine or account time has run out, it asks you to recharge before continuing.

1. Check the remaining time

Open Account → My Account and review machine time, account time and sign-in status.

Machine and account time have independent calendar expiry dates. Closing the app or signing in/out does not pause expiry or merge the balances. When signed out, you use machine time. Signing in makes account time available and affects the destination of purchases and key redemption.

2. Choose the recharge destination

For this computer only, recharge machine time. To use account time while moving between computers, sign in before buying or redeeming a key. Check the destination shown by the account page before paying.

3. Buy time online

Open Buy Time, confirm the destination, choose a product and scan the payment code.

After payment, leave the payment window and app open while the order is checked. Closing the QR window stops polling; it does not cancel or refund the order. Return to the account page and confirm that the available time has increased.

4. Redeem a key

Open Enter Key, confirm the destination, paste the full key and choose Redeem.

Redeem usage-time keys here. Client-seat keys belong in Connection Settings → Seats/Keys → Change History → Enter Key. Transfer-In moves remaining machine time from the source; it does not copy the original purchased duration.

Keep keys private. Do not post them in public chats or screenshots. If redemption fails, check whether the key is complete, expired or already used.

5. Reopen the workspace

After purchase or redemption, return home and select Start Searching again. The app checks the updated time before opening the workspace.

If the new time is not visible yet, reopen the account page or restart the app. An unstable connection can fail online synchronization. Preserve the error, order, and recharge destination before contacting support; do not pay again just because the balance has not refreshed.

Common situations

• To recharge this machine while signed in, sign out before purchasing or redeeming, or ask support about the destination.
• To recharge an account, sign in first.
• Payment succeeded but the time did not change: allow a short delay, reopen the account page, then contact support with the order if it remains incorrect.
• An online edition cannot synchronize time without a connection: restore connectivity and retry. A separately licensed offline edition follows its own authorization process.
• Clients also cannot search: restore the host's available time first; host authorization can affect connected clients.